Our unsung heroes ensure that the books and the copious regulations are kept in order.
The home is inspected by more regulatory bodies than we care to recall.
Naturally the formal care inspection by the Care and Social Services Inspectorate of Wales is the most obvious example. When they arrive every document should be in apple pie order for them to scrutinise carefully.
The Public Health Inspectorate, the Fire Officer, the hoists, the lifts, the electrical appliances and so many more take a keen interest in ensuring that we do not fall from the highest standard.
Only the diligence of our team of administration staff enable us to rest knowing that all is well.